Frequently Asked Questions

Frequently Asked Questions

🛍️ Orders & Shopping

How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. Follow the steps to enter your delivery details and complete your payment.

Can I modify or cancel my order after placing it?
Please contact us as soon as possible if you need to make changes. Once an order is dispatched, we may not be able to modify it.

🚚 Shipping & Delivery

Where do you deliver?
We currently deliver across Egypt. Stay tuned as we expand to more regions soon.

How long does delivery take?
Delivery typically takes 2–5 business days depending on your location.

How much does shipping cost?
Shipping fees are calculated at checkout based on your location.

↩️ Returns & Refunds

What is your return policy?
We accept returns on unopened, unused products within 14 days of delivery. Please visit our Refund Policy page for full details.

How do I request a return?
Contact our support team via the Contact page and we'll guide you through the process.

💄 Products

Are your products authentic?
Yes, 100%. All products sold on Deoora are sourced directly from authorized distributors and brands.

How do I find the right product for my skin type?
Use our collections to browse by skin concern or type, or contact us for a personalized recommendation.

📞 Contact & Support

How can I reach customer support?
You can reach us through our Contact page. We aim to respond within 24 hours.